Privacy Policy
1. INTRODUCTION
At GoGrow, we take the privacy and security of your information seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our GoGrowAI platform and related services (collectively, the "Services"). We've written this policy to be clear and concise while providing you with meaningful information about our data practices. Please read this policy carefully to understand how we handle your information.
2. INFORMATION WE COLLECT
We collect several types of information to provide and improve our Services. Here's a detailed explanation of what we collect and why:
2.1 Account Information
When you register for our Services, we collect basic information necessary to create and manage your account. This includes your name, email address, company information, and login credentials. For paid services, we collect billing information, though actual payment processing is handled by secure third-party payment processors.
2.2 Service Data
To provide our strategic planning and analytics services, we collect the business information you input into our platform. This includes your strategic planning materials, business metrics, organizational goals, project information, and team details. We understand the sensitive nature of this information and handle it with the utmost care and confidentiality.
2.3 Technical Data
To maintain and improve our Services, we automatically collect certain technical information when you use our platform. This includes usage statistics, device information, and IP addresses. We also use cookies and similar tracking technologies to enhance your user experience and analyze platform performance. You can control cookie settings through your browser preferences.
3. USE OF INFORMATION
We use your information purposefully and responsibly. Here's how we use the data we collect:
3.1 Primary Uses
Our main use of your information is to provide and improve the Services you've requested. This includes processing your strategic planning data to generate insights and recommendations, managing your account and subscription, processing payments, and sending essential service updates about system maintenance or changes that might affect your use of the platform. We consider these uses essential to providing our service to you.
3.2 Secondary Uses
We also use your information to enhance your experience with our Services. This includes analyzing how users interact with our platform to improve functionality, providing customer support and responding to your requests, sending product updates and newsletters (which you can opt out of at any time), and maintaining the security and stability of our platform.
4. DATA PROTECTION AND SECURITY
We implement comprehensive security measures to protect your information:
4.1 Data Processing Locations
We process and store all data within the United States using Amazon Web Services (AWS), an industry-leading cloud platform. Our infrastructure leverages AWS's secure data centers and follows cloud security best practices. All data transfers are conducted in compliance with applicable data protection laws and industry standards for security.
4.2 Infrastructure Security
We utilize AWS's enterprise-grade infrastructure, which includes state-of-the-art physical and environmental controls, round-the-clock monitoring, and comprehensive security protocols. Our cloud infrastructure implements industry best practices for security, including encryption, firewalls, and intrusion detection systems.
4.3 Employee Access Controls
We strictly limit access to your information to authorized employees who need it to perform their jobs. This includes:
- Implementing role-based access control
- Requiring strong authentication
- Conducting regular access reviews
- Maintaining detailed access logs
- Immediately revoking access when employees leave or change roles
4.4 Security Training and Procedures
Our security program includes:
- Comprehensive employee security training
- Regular privacy awareness education
- Documented security procedures
- Incident response protocols
- Continuous monitoring and updates
5. CONFIDENTIALITY AND DATA HANDLING
We treat your information with the highest level of confidentiality:
5.1 Confidentiality Commitments
Your business information is treated as confidential data. We restrict internal access to authorized personnel, require confidentiality agreements, implement comprehensive access monitoring, and maintain strict data segregation between customers. All employees are bound by confidentiality obligations regarding customer data.
5.2 Data Retention
We retain your information only as long as necessary to provide our Services or as required by law. For active accounts, we maintain your data to ensure continuous service. When you close your account or request data deletion, we follow specific procedures to ensure proper data handling.
5.3 Data Deletion
When you request data deletion, we initiate a comprehensive removal process. This includes removing your data from active systems within 72 hours and ensuring deletion from backup systems according to our backup rotation schedule. We maintain deletion records as required by law while ensuring your privacy is protected throughout the process.
6. COOKIES AND TRACKING
6.1 Essential Cookies
We use certain cookies that are necessary for our Services to function properly. These essential cookies enable basic functions like page navigation, secure access to your account, and maintaining your session security. You cannot opt out of essential cookies if you wish to use our Services.
6.2 Optional Cookies
With your consent, we use additional cookies to improve our Services. These help us understand how users interact with our platform, optimize performance, and provide enhanced features. You can manage these optional cookies through your browser settings or our cookie preference center.
7. CALIFORNIA PRIVACY RIGHTS
California residents have specific privacy rights under the California Consumer Privacy Act (CCPA). These include:
The right to know what personal information we collect and how we use it, the right to delete your personal information (subject to certain exceptions), the right to opt-out of the sale of your personal information (note that we do not sell your information), and the right to non-discrimination for exercising your privacy rights.
8. YOUR DATA PROTECTION RIGHTS
8.1 Your Rights
We respect your right to control your data. You can access, correct, or delete your personal information through your account settings or by contacting us. You may also request to export your data, object to its processing, or withdraw any consent you've previously given.
8.2 Exercising Your Rights
To exercise your privacy rights, use the privacy controls in your account settings or contact us at [email protected]. We'll respond to your request promptly and verify your identity to protect your privacy.
9. THIRD-PARTY SERVICES
We carefully select third-party service providers to help us deliver our Services. These providers assist with cloud hosting, payment processing, analytics, customer support, and email communications. All providers are contractually obligated to protect your data and may only use it for specified purposes.
10. CHILDREN'S PRIVACY
Our Services are not intended for users under 16 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately. If you believe we might have information from a child, please contact us.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We'll notify you of material changes via email at least 30 days before they take effect. Continued use of our Services after changes become effective constitutes acceptance of the updated policy.
12. CONTACT INFORMATION
For privacy questions or concerns, please contact us at:
Email: [email protected] Address: 2100 Palomar Rd., Carlsbad, CA 92011 Phone: 760.822.1054
We strive to respond to privacy inquiries within 24 hours.
13. LEGAL BASIS FOR PROCESSING
We process your data based on contract fulfillment (providing our Services), legal obligations (compliance with laws), legitimate business interests (improving our Services), and your consent (where required). This Privacy Policy is part of and incorporates by reference our Terms and Conditions and Software as a Service Agreement.
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